My services
​1. Board & Leadership Development
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For private and public sector organisations
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Supporting leaders to navigate complexity with clarity, confidence, and humanity.
Executive Coaching
A reflective, systems‑informed coaching space for senior leaders navigating transitions, organisational change, or high‑stakes environments. Sessions focus on clarity, resilience, and leadership adaptability.
Board & Team Development
Design and facilitation of whole‑board and senior team development programmes, strengthening alignment, culture, and collective leadership. Includes improvement‑focused board development, culture diagnostics, and strategic workshops.
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Action Learning Facilitation
ILM‑recognised facilitation that embeds reflective practice into leadership routines, enabling teams to learn from experience, deepen insight, and improve decision‑making.
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The sorts of questions I help with:
- How do we create psychologically safe, high‑performing senior teams in times of pressure?
- What behaviours, routines, and mindsets enable effective governance?
- What do I need to know about myself to mature and expand my leadership style?
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How do I lead effectively in ambiguity, pressure, or political complexity?
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How do I build resilience and maintain clarity when the system feels overwhelming?
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How do I shift my leadership identity as I move into more senior or system‑facing roles?
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How do I navigate the emotional and relational dynamics of senior leadership?
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Why me: I’ve built and delivered board‑level improvement programmes and am an accredited coach, supporting senior leaders internationally, including through the NHS England Aspiring Directors programme.
2. System & Policy Advisory
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For national bodies, think tanks, ALBs, and system leaders
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Helping organisations make sense of policy, system dynamics, and reform in fast‑moving environments.
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Policy Analysis & Synthesis
Turning evidence, frontline insight, and system intelligence into clear, actionable recommendations for boards, civil servants, Ministers, and national programmes.
Public Sector Reform Advisory
Translating wider reform discourse into practical implications for the NHS and public services, supporting organisations to anticipate and adapt to change.
Quality, Safety & Improvement Policy Expertise
Shaping national strategies, frameworks, and reviews, with long-standing experience across quality, safety, and improvement policy.
Strategic Consultation Responses
Crafting persuasive, evidence‑led submissions to national consultations, ensuring organisational perspectives influence policy direction.
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The sorts of questions I help with:
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How do we make sense of competing priorities, political pressures, and shifting national expectations?
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What is the real problem we’re trying to solve, and how do we avoid being pulled into unproductive noise?
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How do we translate national policy into something meaningful and doable locally?
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How do we ensure frontline insight and lived experience shape policy and practice?
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How can public sector organisations become more adaptive and resilient in dynamic conditions?
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What can the NHS learn from wider public sector reform?
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How do we design systems that orient attention more effectively towards citizens?
Why me: I’ve shaped legislation, national policy, major national reviews and strategies - including NHS IMPACT and work with the National Quality Board - and understand how policy is formed from the inside and common pitfalls when it hits the messy reality.
3. Organisational Improvement & Change Support
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For NHS Trusts, ICBs, collaboratives, other public good organisations and national programmes
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Supporting organisations to design, align, and deliver improvement and change that is grounded in real‑world need.
Peer Learning Programme Design & Delivery
End‑to‑end design and facilitation of peer learning programmes using human‑centred design, co‑production, and iterative development.
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System‑Wide Improvement Strategy
Helping organisations align improvement, equity, and performance, creating coherent strategies that work across teams, pathways, and systems.
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Collaborative Design & Facilitation
Supporting provider collaboratives, networks, and cross‑organisational groups to build shared purpose, align priorities, and deliver collective impact.
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Embedding Learning Systems
Creating routines, feedback loops, and evaluation frameworks that drive continuous improvement and support long‑term change.
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The sorts of questions I help with:
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How do we build a board that leads improvement, not just assures it?
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How do we shift from episodic performance management to sustained, learning‑oriented oversight?​
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How do we embed improvement as a way of working rather than a project?
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What routines and structures support learning?
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How do we balance standardisation with flexibility across a complex organisation or system?
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How do we build cultures that learn from “work as done” rather than reinforce blame?
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How do we design improvement support that is genuinely relevant to operational realities?
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How do we work effectively across organisational boundaries when incentives, cultures, and priorities differ?
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What does equitable improvement look like in a system context?
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Why me: I’ve led multi‑million‑pound portfolios and aligned complex programmes across multiple funders, oversight bodies, and organisational contexts.
4. Human‑Centred Design, Insight & Strategic Narrative
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​For innovation teams, start‑ups, public good organisations and system leaders
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Bringing together design, insight, strategy and narrative to support innovation, clarity, and influence.
User Research & Insight Synthesis
Translating frontline realities into design principles, strategic decisions, and service improvements that reflect real‑world need.
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Founder & Innovation Coaching
Supporting innovators to align ideas with NHS priorities, navigate system complexity, and build leadership resilience.
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Narrative & Messaging Development
Crafting persuasive, evidence‑led narratives that mobilise action, align stakeholders, and clarify organisational purpose.
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Campaigns, Engagement & Thought Leadership
Developing strategies that shift perception, build momentum, and support culture change - particularly around safety, improvement, and equity.
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Complex Programme Design & Management
Ensuring clarity, coherence, and alignment across multi‑stakeholder programmes, enabling teams to stay connected to purpose and progress.
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The sorts of questions I help with:
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How do we align multiple stakeholders around a coherent direction?
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How do we craft a compelling narrative that shifts thinking at national level?
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How do we influence consultations, reviews, and national strategies with evidence that lands?
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How do we position an innovation so it genuinely solves a real NHS problem?
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How do founders understand and navigate the NHS?
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How do we build leadership behaviours that support early‑stage growth and resilience?
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How do we design programmes that are both rigorous and adaptive?
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How do we evaluate impact in complex, multi‑stakeholder environments?
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How do we mature a team or portfolio from “start‑up” to high‑performing?
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Why me: I combine human‑centred design with deep NHS knowledge - rare and highly valuable - and have shifted national perceptions on safety, built large, active communities of change, and influenced strategy through narrative.​
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Additional Support: Portfolio & Programme Leadership
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​For organisations needing senior capacity or turnaround support
Interim Strategic Leadership
Stepping into senior roles to stabilise, mature, or re‑orient programmes during periods of turbulence or transition.
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Portfolio Governance & Evaluation
Ensuring coherence, alignment, and impact across complex programmes, with clear reporting and strategic oversight.
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Start‑Up Team Development
Helping new or evolving teams establish effective routines, governance, and ways of working.
Why me: I’ve repeatedly taken on senior leadership roles during challenging periods, bringing stability, clarity, and momentum.